Cases of people getting unwanted additions to their drinks aren’t anything uncommon.
Especially fingernails in bubble tea.
But this case that we’re going to talk about seems pretty iffy.
What Happened
A netizen told STOMP that she had a disappointing experience with iTea.
She had gone to the iTea outlet at Tampines St 21, Blk 201D, on 21 Feb for a cup of Oreo Milk Tea.
Time to buy 4D liao.
Anyway, the Oreo Milk Tea from iTea holds fond memories for her and it’s a drink that she loves since her “school days”.
Something Sharp This Tongue Feels
When drinking, she suddenly felt something sharp in her mouth.
Quickly, she spat it out onto the table and saw:
A fingernail.
Disappointed, she immediately reported the incident to STOMP and iTea.
She added that she hopes “iTea can do something about it.”
iTea Responds
STOMP, being the good samaritan it is, went on to demand answers (read: sent an email enquiry) from iTea.
That’s where the iffy part comes in.
According to iTea, they received the netizen’s email regarding the incident on 21 Feb 2020 in the evening.
The next morning on 22 Feb 2020, they replied to her email, apologising for her experience.
They have also offered her a complimentary drink to make up for the “lapse” but did not receive a reply from her.
“We also invited her back to the outlet to enjoy a complimentary drink on us, but did not hear from her until we received your email last evening.”
We Have Reinforced The Importance Of Thorough Cleanliness
Other than their experience with the customer, iTea also assures that all of their full-time staff are sent for the WSQ Basic Food Hygiene course before they can prepare drinks at their premises.
They also conduct regular housekeeping check at every outlet on a monthly basis.
They apologise for the incident and say they’ll take better care in the future.
So Should You Go Back To iTea?
Right now? Yes.
After all, you know what they say, right?
The cleanest place is the place which has met with some trouble recently.
It’s the same reason why doctors say the safest places in Singapore are those which were patronised by people with Covid-19.
