StarHub ‘Official’ Account That Insults Users in Downdetector is a Troll

Yesterday, Starhub experienced a massive downtime for their home broadband services.

And if you were to go to downdetector.sg, you’ll see tons of unhappy Starhub customers panicking online.

Image: screengrab from downdetector.sg

Yup, they were mad.

Then, ‘Starhub’ Seemingly Started Replying To Comments On Downdetector.sg

Image: screengrab from downdetector.sg

Seems like things are so bad customer service officers have no choice but to pacify people everywhere, huh?

And for a while, it seems like Starhub CSO’s are hard at work.

Image: screengrab from downdetector.sg

The advice provided by the account was also in line with the government’s guideline.

Image: screengrab from downdetector.sg

And people started thinking that Starhub was really replying to comments there.

Image: screengrab from downdetector.sg

And things seemed pretty peaceful for a while.

Until ‘Starhub’ Started Insulting Netizens

Here’s how it started. A netizen started off his comment by calling ‘Starhub’ staff a ‘bunch of dogs’.

Image: screengrab from downdetector.sg

When asked for elaboration, the netizen proceeded to insult Starhub even more in his frustration.

And ‘Starhub’ fired back.

Image: screengrab from downdetector.sg

Here’s the salvo of exchanges in case you can’t read it:

Starhub Official: Oh wait, Ronnie. You do have a dog in your house. The dog is you – Dennis

Netizen: Well done, thanks for your reply. Be prepared to lose your job. Screenshotted and I’m about to make you famous.

Starhub Official: Dear Ronnie, we sincerely apologise for the unprofessional behaviour, which goes entirely against our company philosophy. Dennis has been reprimanded and we assure you that this will not happen again. – Jackson

Starhub Official: Didn’t know dogs could be influencer – Dennis

Netizen: Said the f88king retard, working minimum wage, slinging insults on the internet. Keep it up loser

Starhub Official: <netizen name>, do you have a dog in your house? If so, you would know better than to insult my staff with such a good creature – Dennis

Image: Giphy

P/S: It’s also nice to see that people working in customer service positions are supposed to take insults lying down because “it’s their job”, according to the netizen.

Starhub also promises there’s some sort of ‘compensation scheme’ in the works.

Image: screengrab from downdetector.sg

Which, if you hadn’t known, isn’t the usual style of telcos in Singapore.

People’s usernames were made fun of too.

Image: screengrab from downdetector.sg

Turns Out, It’s A Troll Account

Unlike the netizen who took things at face value and promise to make the Starhub CSO “famous”, some netizens smelled something weird and went to take a closer look at Starhub’s ‘official’ account.

And it turns out that the account was made by a troll on 15 Apr 2020.

Image: screengrab from downdetector.sg
Image: screengrab from downdetector.sg

And it has gotten more than a few people.

Image: screengrab from downdetector.sg

Yo mad, bruh?

Image: Giphy

But hey, moral of the story? Never believe everything you read on the internet, tick or no tick.


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Image: screengrab from downdetector.sg

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