Over the years, numerous ride-hailing services like Grab and Gojek have come and gone. *cough* Uber *cough*
Gojek is one of the newer ish kids on the block with its website stating that it wishes to make commuting comfortable.
“Choose Gojek to sit back, relax and arrive in style.”
Now, you will also be arriving not just in style but with an additional surcharge of 70 cents to your bill:
Go-Jek Introduces 70-Cent Surcharge On Every Ride From 9 Mar
Ride-hailing operator Gojek will be implementing a 70 cent surcharge on trips which are booked through its platform.
These surcharges won’t be given to the drivers to buy Kopi. Instead, it will be used to fund improvements to its service.
It will also introduce an option for an additional drop-off point in bookings and a programme that will retrain drivers who do not meet service standards.
However, the exact date of implementation has yet to be announced.
The surcharge will be called “platform fee” and will be implemented beginning next week and will be automatically included in the fare displayed on the Gojek app.
How It Will Be Used
Gojek said, “The amount collected from this will go directly towards initiatives designed to improve the experience for customers and driver-partners so that they can have even more reliable, safe and enjoyable rides.”
However, there was no further explanation as to what improvements the surcharge fee will fund. More information regarding this will be provided in the coming months.
Gojek in Singapore turned one year old in November 2019, and it is said that this surcharge makes its next phase of growth.
Currently, it is the second-largest ride-hailing operating in Singapore. Unsurprisingly, Grab is at first place.
Planned Updates
At this point in time, Gojek doesn’t allow you to opt for multiple destinations within a booking.
This update would let commuters choose two drop-off points. But this isn’t only beneficial to the commuters as drivers will also be able to benefit by earning more.
“It will also improve earning opportunities for drivers, as multi-destination trips come with higher fares,” said Gojek.
The driver assessment and training programme will also allow for a safer and more pleasant ride-hailing experience.
For instance, drivers who receive repeated poor ratings from riders will have to go through training to improve customer service.
Gojek Singapore’s general manager Lien Choong Luen is hopeful for 2020.
He says, “The year 2020 will be a significant one for Gojek Singapore as we double down on the reliability and quality of our ride-hailing service, cementing our long-term commitment to Singapore.”
