The worst thing that could possibly happen (other than a GST hike) is for you to be forced to cancel your holiday plans because of an unforeseen circumstance.
That unforeseen circumstance is the COVID-19 outbreak and the customers affected as of late are those with flight tickets to South Korea.
But it seems that the COVID-19 outbreak all over the world has caused some Singaporeans to want to cancel their holidays regardless of destination because it’s better to Netflix and chill at home than at a quarantine facility.
But Jetstar says that if you want to cancel your trip to non-travel advisory countries, you won’t get a refund.
Jetstar Will Not Refund Anyone Who Cancels Trip To Non-Travel Advisory Countries
A letter to TODAY by Mr James Heng Swee Lee praised Scoot for being flexible and allowing passengers to reschedule their flights for travel by March 2020 in light of the COVID-19 outbreak.
However, his flight to Okinawa, Japan with Jetstar cannot be rebooked unless each passenger pays an administrative fee of $160, both ways.
Obviously, he was unhappy.
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Jetstar Has Responded
Jetstar Asia responded by explaining that they have suspended all services to mainland China and Hong Kong. They have also reduced flights to some locations due to drop in demand.
These affected customers will be given a full refund or an option to change their date of travel for free.
However, they explained that Singapore’s Ministry of Health has not issued travel advisories to many countries like Japan and these services are operating as per usual.
In light of this, if customers opt to cancel their bookings for their own personal reasons, they cannot receive a full refund.
According to Jetstar, this is stated clearly in their fare rules.
They said, “We continue to monitor this situation very closely and will advise customers directly should there be any impact on their travel plans.”
It’s an unfortunate situation for those who would rather be safe than sorry and remain in Singapore.
Let’s hope that Mr James’ family will be able to work something out.
