To offer good customer service, there are just some things you should try to avoid saying to your customer when they visit your restaurant.
Restaurants that offer good customer service don’t usually call their customers ‘fat’.
This restaurant in Malaysia doesn’t seem to care.
M’sia Restaurant Says That Customer is ‘Fat’ in Receipt
It’s pretty normal for customers to request for certain ingredients in a particular dish to be removed to suit their to personal preference.
It’s a pretty reasonable request and one fine example is chilli since not everybody is as tolerant of spicy food.
As for drinks, a common ingredient even baristas at Starbucks will ask if you would like removed is whipped cream.
A particularly famous restaurant in Kuala Lumpur called PJ Chain was not as tolerant of this request to remove whipped cream from his drink.
The Incident
On 1 February, a Malaysian man visited the restaurant and ordered an iced chocolate drink.
He asked the restaurant staff to leave out the whipped cream from his drink, hence the staff proceeded to note the request down in his receipt.
Seems pretty normal so far, right?
Nope.
The man, Nazly Rosli took to Facebook to share exactly what the staff keyed in on his receipt.
He explained in his Facebook post how the staff keyed in “gemuk tak nak cream” onto the receipt in Malay.
This means “fatty requested no cream” in English.
Nazly was unsure as to if the remark was directed at him or the other staff who would make his drink as a joke.
If you think that was bad, read on because it gets worse.
While the staff prepared his drink, they talked loudly among themselves and even made jokes about how unhealthy the drinks were.
More specifically, they used the term “potong kaki” which implies that the drinks were made with so much sugar that it would probably cause diabetes.
You can read the full post here:
He also sent a Facebook message to the restaurant and was told that the management team will be looking into the incident.
